Aitane Terms of Service

This English translation is provided for reference only. In the event of any discrepancy, the Japanese version shall prevail.

Aitane Inc. (hereinafter the "Company") sets forth the following terms and conditions governing the use of "Aitane", the sales-support AI agent and AI-native CRM/SFA service provided by the Company (hereinafter the "Service"). Subscribers, Administrators, Users, and Invited Users who use the Service shall use the Service only after agreeing to these Terms.

Article 1 (Definitions)

In these Terms, the following terms shall have the meanings set forth below.

• "Company" means Aitane Inc.

• "Service" means the sales-support AI agent, AI-native CRM/SFA, web application, Chrome extension, API, external integration features, related software, related documentation, support, and other ancillary services provided by the Company under the name "Aitane".

• "Subscriber" means a corporation, organization, sole proprietor, or individual that enters into a service agreement for the Service with the Company.

• "User" means an individual who uses the Service within a Subscriber's Workspace.

• "Workspace" means the usage environment created on the Service for each Subscriber or organization.

• "Administrator" means a User who, within a Workspace, holds administrative authority including inviting Users, managing permissions, managing billing, configuring external integrations, and managing data.

• "Admin" means the role that holds authority to perform Workspace management, User management, billing, external integrations, data management, and similar functions.

• "Member" means the role that, within the scope permitted by the Administrator, can create, edit, and view CRM data and use AI Features and other standard functions.

• "Viewer" means the role that, within the scope permitted by the Administrator, primarily views data.

• "User Data" means information that a Subscriber or User enters into, stores in, sends to, integrates with, uploads to, or causes to be processed by the Service.

• "Customer Data" means, among User Data, information relating to companies, contacts, deals, contracts, products, tasks, notes, emails, meetings, business cards, LINE, Slack, and other sales activities.

• "Personal Information" means personal information as defined in the Act on the Protection of Personal Information.

• "AI Features" means AI chat, AI suggestions, email draft generation, meeting summarization, minutes generation, transcription, business card OCR and structuring, pre-meeting research, CRM update proposals, analysis of publicly available external information, MCP, and other features that use AI or machine learning technology.

• "AI Output" means text, data, minutes, email drafts, suggestions, alerts, analysis results, and other output that is generated, proposed, summarized, extracted, classified, inferred, or created by AI Features.

• "Third-Party Services" means Google Workspace, Gmail, Google Calendar, Google Meet, Zoom, Microsoft Teams, Slack, LINE, Stripe, HubSpot, Salesforce, Recall.ai, LLM services, and other third-party services that integrate with the Service.

• "Subprocessor" means a third party to which the Company entrusts the processing of User Data or Personal Information to the extent necessary for providing the Service.

• "Individual Agreement" means an application form, purchase order, quotation, service application, enterprise agreement, DPA, SLA, outsourcing agreement, or other individual agreement separately concluded between the Company and a Subscriber.

• "DPA" means the agreement or memorandum concerning the handling of personal data that applies when a corporate Subscriber or similar entity entrusts personal data of its customers, employees, or others to the Service.

• "Anti-Social Forces" means organized crime groups, members of organized crime groups, companies affiliated with organized crime groups, corporate racketeers (sokaiya), groups engaging in criminal activities under the pretext of social campaigns, crime groups specialized in intellectual crimes, and other persons equivalent thereto.

Article 2 (Application of These Terms)

• These Terms apply to all relationships between the Company and Subscribers and Users concerning the use of the Service.

• The privacy policy, price list, list of Subprocessors, DPA, SLA, AI usage guidelines, cookie policy, help pages, notices displayed in the administration console, and other rules that the Company publishes or presents in connection with the Service constitute a part of these Terms.

• In the event of any inconsistency or conflict between these Terms and an Individual Agreement, the Individual Agreement shall prevail to the extent that the Individual Agreement expressly provides otherwise.

• These Terms do not automatically apply to FDE, contract development, AI training, consulting, Generative AI Boost, or other services that the Company provides as a separate service or under a separate agreement; such services are governed by the separately concluded agreement.

Article 3 (Contents of the Service)

• The Service is a SaaS whose purpose is the management of information relating to sales activities, improvement of operational efficiency, AI-based work support, and integration with Third-Party Services.

(1) Management of companies, contacts, deals, contracts, products, tasks, notes, files, and other CRM/SFA information (2) Management of deal pipelines, sales history, activity history, tasks, notes, files, and the like (3) Receiving, sending, drafting, templating, following up on, open/click tracking of emails, and other email-related features (4) Bot participation in Google Meet, Zoom, Microsoft Teams, and other web conferences, together with audio recording, video recording, transcription, summarization, and minutes generation (5) Reading business card images or PDFs, OCR, structuring by LLM, duplicate detection, CRM registration, and drafting of thank-you emails (6) AI chat, AI suggestions, email draft generation, sales alerts, next-action suggestions, and CRM update proposals (7) Pre-meeting analysis, research of publicly available external information, and enrichment of company information (8) Integration with Gmail, Google Calendar, Google Meet, Slack, LINE, HubSpot, Salesforce, Stripe, and other Third-Party Services (9) Chrome extension, future mobile apps, API, MCP, and other external AI integration features (10) Other features that the Company provides as part of the Service

• Depending on the Subscriber's plan, usage environment, specifications of external services, and the Company's provisioning status, the Service includes the following features:

• The Company may provide all or part of the Service as a beta version, trial version, limited-availability version, or feature under development. Unlike the official version, such features may be subject to functional changes, interruption, termination, data deletion, or specification changes.

• The Company may change the contents, specifications, name, screens, features, usage limits, and method of provision of the Service for reasonable grounds, including improvement of the Service, compliance with laws and regulations, specification changes of Third-Party Services, and security needs.

Article 4 (Registration for Use)

• A person who wishes to use the Service shall register for use or apply for use by the method prescribed by the Company, providing accurate and up-to-date information.

(1) The information provided contains falsehoods, errors, or omissions (2) The applicant has previously been suspended from using the Service or had a service agreement terminated due to a violation of these Terms or for other reasons (3) The Company determines that the applicant is, or has a relationship with, Anti-Social Forces (4) The applicant intends to use the Service for the purpose of developing, investigating, imitating, or benchmarking a competing service, or for any other purpose that the Company deems inappropriate (5) The applicant is a minor and has not obtained the consent of a legal representative (6) The Company otherwise determines that use is inappropriate

• The Company may refuse registration or terminate the service agreement if it determines that the applicant falls under any of the following:

• Users shall not allow third parties to use, lend, transfer, share, or pledge as collateral their own accounts.

• Users shall, at their own responsibility, strictly manage passwords, API keys, access tokens, authentication credentials, devices, and other information necessary for using the Service.

• The Company shall not be liable for damages arising from inadequate management of authentication credentials, errors in use, use by third parties, or the like, except where caused by the Company's willful misconduct or gross negligence.

Article 5 (Workspaces, Roles, and Permissions)

• Subscribers use the Service on a per-Workspace basis.

• Administrators shall, under the responsibility of the Subscriber, invite and remove Users, change roles, configure external integrations, configure billing, and manage data.

• In the Service, the available features, viewing scope, and operational permissions differ according to the Admin, Member, Viewer, and other roles defined by the Company.

• Admins can perform management of the entire Workspace, User invitations, permission settings, billing management, external integration settings, data management, and enabling or disabling of AI Features.

• Members can, within the scope permitted by the Administrator, use CRM data, meeting information, tasks, notes, emails, AI Features, and other features of the Service.

• Viewers can, within the scope permitted by the Administrator, primarily view data.

• Administrators bear management responsibility, on behalf of the Subscriber, for the use of the Service by Users invited to the Workspace.

• The Company may change the contents of roles and permissions for reasonable grounds, including security, compliance with laws and regulations, addition of features, and specification changes.

Article 6 (Pricing Plans)

(1) Free (2) Standard (3) Business (4) Enterprise

• The plans of the Service consist of the following four categories:

• Standard and Business are provided under monthly or annual contracts.

• Enterprise may include custom development, custom integrations, custom security, a custom SLA, custom support, and other conditions according to the Subscriber's requirements, and is therefore provided on the basis of an individual quotation and an Individual Agreement.

• The fees, features, usage limits, retention periods, support conditions, and other details of each plan are set forth in Appendix 1, "Pricing Plans and Usage Limits".

• When the Company changes fees, plan contents, usage limits, or billing conditions, it will give notice of material changes at least 30 days prior to the effective date via registered email, the administration console, or the Company's website.

Article 7 (Fees, Payment Methods, and Billing)

• When using a paid plan, the Subscriber shall pay the usage fees in accordance with the price list, application form, quotation, purchase order, administration console, or Individual Agreement separately prescribed by the Company.

• The fees for the Service are denominated in Japanese yen.

• In consumer-facing price displays, including for individual use, tax-inclusive total prices are displayed. In quotations, application forms, invoices, or Individual Agreements for corporate customers, the tax-exclusive base price, the consumption tax amount, and the tax-inclusive total may be stated together.

• Where the Company is a qualified invoice issuer, the Company will state on invoices or receipts compliant with the qualified invoice retention system its qualified invoice issuer registration number, the transaction date, the transaction details, the consideration for each tax rate, the consumption tax amount, and other matters required by law.

• Payment methods are credit card payment, invoice payment, and bank transfer; provided, however, that invoice payment and bank transfer are available only to Subscribers approved by the Company.

• Credit card payments are processed through Stripe or another payment processor designated by the Company.

• In the case of invoice payment or bank transfer, the Subscriber shall remit payment to the bank account designated by the Company by the payment due date stated on the invoice. Bank transfer fees shall be borne by the Subscriber.

• Monthly contracts renew automatically in one-month units and annual contracts in one-year units. Unless the Subscriber cancels by the method prescribed by the Company before the renewal date, the contract renews on the same terms.

• Whether additional charges, refunds, or daily or monthly proration apply when a plan change, seat change, or cancellation occurs during the contract term shall be governed by the display on the Service or the Individual Agreement. Unless otherwise provided, fees already paid are non-refundable.

• If the Subscriber fails to pay the usage fees by the payment due date, the Company may, until payment is completed, suspend all or part of the Service, suspend external integrations, restrict data access, downgrade the Subscriber to the Free plan, or terminate the service agreement.

• If payment is delayed, the Subscriber shall pay late payment damages on the unpaid amount at the rate of 14.6% per annum; provided, however, that if a stricter limit is imposed by law, this shall be limited to the extent permitted by law.

Article 8 (Free Trial)

• The Company may offer a 14-day free trial for Standard or Business.

• Credit card registration is not required to start a free trial.

• During the free trial period, Subscribers and Users may use features equivalent to Standard or Business within the scope defined by the Company.

• If an application for a paid plan is not completed by the end of the free trial period, the relevant Workspace will automatically be moved to the Free plan.

• Upon being moved to the Free plan, features, retention periods, external integrations, AI Features, recording retention, email sending, business card scanning, and other limits that were available under Standard or Business may be restricted.

• Subscribers, Workspaces, organizations, or usage entities that the Company deems identical and that have previously used a free trial may not be able to use a free trial again.

• The Company may suspend or terminate a free trial if it determines that there is fraudulent use, duplicate registration, payment avoidance, spam, excessive load, or other inappropriate use.

Article 9 (Rights in User Data)

• Rights in User Data belong to the Subscriber, the User, or the rightful holder. The Company does not acquire any rights in User Data except as expressly provided in these Terms.

• Subscribers and Users grant the Company a non-exclusive, royalty-free, worldwide right to use, copy, store, transmit, process, display, and analyze User Data to the extent necessary for the provision, maintenance, upkeep, backup, security assurance, incident response, support, prevention of unauthorized use, legal compliance, usage analysis, and quality improvement of the Service.

• The Company may use User Data, after anonymizing or aggregating it into a form that cannot identify individuals or Subscribers, for improvement of the Service, analysis of usage trends, security enhancement, research and development, and preparation of statistical materials.

• Subscribers and Users warrant that they have the legitimate authority to enter, integrate, store, or cause to be processed User Data in the Service.

• When importing third parties' Personal Information, confidential information, business information, meeting audio, video, business card information, email bodies, LINE messages, Slack messages, or other information into the Service, Subscribers and Users shall, at their own responsibility, obtain the necessary consents, give the necessary notices, conclude the necessary contracts, obtain approvals under internal rules, and take any other measures required by law or contract.

Article 10 (Personal Information and DPA)

• The Company's handling of Personal Information is governed by these Terms and by the privacy policy separately published by the Company.

• Where a Subscriber enters or integrates into the Service the Personal Information of its customers, business partners, employees, candidates, or other third parties, the Subscriber is responsible for the lawful acquisition of such Personal Information, notification or publication of the purpose of use, measures relating to provision to third parties or entrustment, handling of inquiries from the data subjects, and any other measures required by law.

• Where the Company is entrusted by a Subscriber with the handling of personal data, the Company, as the Subscriber's contractor, shall handle such personal data in accordance with the Act on the Protection of Personal Information, the Individual Agreement, the DPA, and other conditions separately prescribed by the Company.

• Where a corporate Subscriber enters, stores, integrates, or causes to be processed in the Service the personal data of its customers or employees, the DPA prescribed by the Company may apply.

• The Company may, to the extent necessary for the performance of its business, entrust the handling of User Data or Personal Information to cloud providers, LLM services, payment processors, telecommunications carriers, external integration providers, and other Subprocessors.

• The list of Subprocessors, their countries of location, processing purposes, and the types of data processed are set forth in Appendix 3, "List of Subprocessors".

• Where personal data may be transferred to a Third-Party Service or Subprocessor located outside Japan, the Company shall provide the necessary information through the privacy policy, DPA, list of Subprocessors, or other appropriate means.

Article 11 (AI Features and AI Output)

• The AI Features of the Service are auxiliary functions intended to support sales activities, information organization, drafting, summarization, minutes preparation, input assistance, analysis, suggestions, and other business tasks.

• AI Output may, depending on input data, integrated data, prompts, model specifications, the state of external services, and other factors, contain content that differs from the facts, erroneous summaries, incomplete information, bias, duplication, hallucinations, or inappropriate expressions.

• The Company does not warrant the accuracy, completeness, currency, usefulness, legality, non-infringement, or fitness for a particular purpose of AI Output, nor any commercial results, sales results, deal closures, revenue increases, or other outcomes.

• Subscribers and Users shall, at their own responsibility, review, correct, and approve the content of AI Output before sending, sharing, or submitting it to customers, business partners, or internal or external stakeholders, or using it or relying on it for decision-making.

• With respect to AI Output that affects third parties, such as emails, LINE messages, Slack messages, minutes, proposals, deal notes, and contract-related information, the User bears final responsibility for its sending, sharing, storage, and use.

• Subscribers and Users shall not use AI Features for violations of law, discrimination, harassment, defamation, impersonation, spam, fraud, illegal solicitation, unauthorized access, harvesting of authentication credentials, prompt injection, malware creation, unlawful surveillance, or any other inappropriate purpose.

• If the Company determines that a Subscriber or User has violated or is likely to violate this Article, the Company may suspend the use of AI Features, restrict output, suspend external transmissions, suspend accounts, or take other necessary measures.

Article 12 (AI Training Policy)

• The Company does not provide Customer Data, Personal Information, meeting data, email bodies, LINE messages, Slack messages, business card information, or other User Data that Subscribers or Users have entered, stored, integrated, or caused to be processed in the Service for the training or fine-tuning of foundation models provided by third parties.

• The Company may use OpenAI, Anthropic, Google Cloud Vertex AI, and other LLM services selected by the Company in order to provide AI Features.

• In using LLM services, the Company adopts settings or contractual terms, under commercial APIs or enterprise agreements, whereby Customer Data is not used for the training or fine-tuning of third-party foundation models.

• Notwithstanding the preceding paragraphs, the Company may use information anonymized or aggregated into a form that cannot identify individuals or Subscribers for the provision of the Service, quality improvement, safety enhancement, prevention of unauthorized use, incident analysis, prompt improvement, model selection, and analysis of usage trends.

• Where a Subscriber or User voluntarily sends feedback, bug reports, evaluations, or improvement suggestions to the Company, the Company may use such feedback to improve the Service; provided, however, that Personal Information or confidential information contained in the feedback shall be handled in accordance with the Company's privacy policy and these Terms.

Article 13 (PII Consent and LLM Consent)

• The Company may handle data that may contain Personal Information in the Service.

• Where Subscribers and Users enter, store, integrate, or cause to be processed in the Service the Personal Information of their customers, business partners, meeting participants, employees, or other third parties, they shall, at their own responsibility, obtain the authority, consents, notices, and contracts necessary for such processing and take any other measures required by law.

(1) PII Consent: consent to Personal Information being stored, integrated, analyzed, searched, summarized, and processed on the Service (2) LLM Consent: consent to part of the input data or integrated data being sent to LLM services to the extent necessary for the provision of AI Features

• Where Personal Information or confidential information may be sent to AI Features, the Company designs the following two-step consent:

• Workspace Administrators can manage the enabling and disabling, for the entire organization, of AI Features, LLM transmission, meeting summarization, email generation, LINE auto-reply, business card OCR and structuring, and other AI-related features.

• In designing AI Features, the Company takes reasonable measures, including minimization, masking, exclusion, and access control, so that Personal Information, authentication credentials, API keys, passwords, confidential information, and other excessively sensitive information is not sent to LLMs.

Article 14 (Meeting Recording, Video Recording, and Transcription)

• The Service may provide features that cause a Bot to join Google Meet, Zoom, Microsoft Teams, and other meetings and perform audio recording, video recording, transcription, summarization, minutes generation, and other processing.

(1) That Aitane or the Aitane Bot will join the meeting (2) That the meeting's audio, video, statements, and screen-sharing content may be recorded, video-recorded, transcribed, summarized, or made into minutes (3) The purpose of use, retention period, scope of sharing, and method of deletion (4) That summarization or minutes generation by AI will be performed (5) How participants who do not consent will be handled

• When performing audio recording, video recording, transcription, summarization, or minutes generation of a meeting, Subscribers and Users shall notify the meeting participants in advance of the following matters and obtain the necessary consents or approvals:

• The Company will endeavor to support notification of and consent from meeting participants through means such as the meeting Bot's name, participation indication, recording-in-progress indication, consent wording, and administration console settings.

• Subscribers and Users shall not use the Service for eavesdropping, secret recording, unauthorized video recording, unlawful surveillance, monitoring inappropriate for labor management, improper acquisition of third parties' confidential information, or any other unlawful or inappropriate purpose.

• If a meeting participant objects to audio recording, video recording, transcription, or AI summarization, Subscribers and Users shall, at their own responsibility, stop the recording, remove the Bot, delete the data, or take other appropriate action.

• Transcriptions, summaries, minutes, action items, and deal notes generated by the Service constitute AI Output, and their accuracy, completeness, and comprehensiveness are not guaranteed.

Article 15 (Email, LINE, Slack, and Other External Transmissions)

• The Service may provide features relating to email drafts, post-meeting follow-ups, scheduling, LINE messages, Slack notifications, and other external transmissions.

• External transmission features are, in principle, premised on the User's confirmation and sending operation.

• When using automatic sending, scheduled sending, AI agent sending, or other features that send without the User's explicit operation, the Subscriber shall comply with the settings, consent conditions, sending limits, and stop conditions separately prescribed by the Company.

• In making external transmissions, Subscribers and Users shall comply with recipient consent, opt-in, unsubscribe, sender identification, advertising disclosure, regulations on commercial email, the Act on Regulation of Transmission of Specified Electronic Mail, the Act on the Protection of Personal Information, and the terms of LINE and other Third-Party Services.

• The Company may provide features that manage, for each recipient, information relating to sending restrictions such as sending consent, unsubscribe status, do_not_contact, LINE friend status, block status, undeliverability, complaints, and bounces.

• Subscribers and Users shall not use the Service to send sales emails, LINE messages, advertising or promotional messages, or other external transmissions to recipients who are marked do_not_contact, have unsubscribed, have blocked on LINE, have refused transmissions, have made complaints, or to whom transmission is prohibited by law.

• Before sending AI-generated emails, LINE messages, Slack posts, minutes cover messages, follow-up drafts, and other external transmission texts, the User shall check the content, recipients, attachments, links, honorifics, confidential information, misinformation, discriminatory expressions, and unlawful expressions.

• The Company may impose per-plan sending limits, daily limits, rate limits, review, suspension, refusal to send, log retention, and other necessary restrictions on external transmission features.

Article 16 (Integration with Third-Party Services)

• When integrating the Service with Third-Party Services, Subscribers and Users shall comply with the terms, privacy policies, API terms of use, OAuth consents, usage restrictions, and other conditions of such Third-Party Services.

• The scope of data acquired, transmitted, synchronized, stored, or processed through integration with Third-Party Services varies depending on the settings at the time of integration, OAuth scopes, the specifications of the Third-Party Service, and the Company's specifications.

• Subscribers and Users warrant that they have the authority necessary to enable integration with Third-Party Services.

• The Company shall not be liable for damages caused by Third-Party Services, including suspension of provision, specification changes, API restrictions, failures, price changes, security incidents, account suspensions, or data loss, except where caused by the Company's willful misconduct or gross negligence.

• The Company may change, suspend, or terminate all or part of the Service's integration features due to specification changes or termination of Third-Party Services.

• Subscribers and Users shall, at their own responsibility, manage data stored in Third-Party Services, and permissions, synchronization settings, deletion, backups, and exports on the Third-Party Service side.

Article 17 (Subprocessors)

• The Company may use the Subprocessors or Third-Party Services set forth in Appendix 3 to the extent necessary for the provision of the Service.

• The Company will endeavor to manage Subprocessors with respect to the purpose of processing User Data, scope of processing, security control measures, sub-entrustment, confidentiality, cross-border transfer, and other necessary matters through contracts, terms of use, DPAs, or equivalent means.

• The Company will post the list of Subprocessors on the Company's website and, in the event of a material addition or change, notify Subscribers by reasonable means.

• If a Subscriber objects to the addition or change of a Subprocessor, the Subscriber shall notify the Company by the method prescribed by the Company. The Company will consult on such objection to a reasonable extent.

Article 18 (Security)

• The Company will endeavor to implement reasonable security measures for the Service.

• The security measures implemented by the Company may include encryption in transit, encryption at rest, access control, audit logs, permission management, backups, vulnerability response, incident response, and other measures that the Company deems appropriate.

• The Company does not guarantee, with respect to its security measures, absolute safety, uninterrupted operation, the absence of vulnerabilities, the absence of data loss, or the absence of unauthorized access.

• Subscribers and Users shall, at their own responsibility, take appropriate measures regarding the management of passwords, SSO, MFA, API keys, access tokens, devices, networks, internal permissions, accounts of departed employees, and external integrations.

• If a Subscriber or User becomes aware of a security problem, unauthorized access, leakage of authentication credentials, erroneous transmission, or a risk of data leakage, they shall promptly notify the Company.

• If the Company confirms a serious security incident, the Company will, to the extent required by law or contract, endeavor to notify Subscribers with a target of, in principle, within 72 hours.

Article 19 (Data Retention, Export, and Deletion)

• The retention period of User Data varies depending on the type of data, plan, settings, Individual Agreement, statutory retention obligations, and the Company's backup policy.

• The retention periods of meeting video recordings, audio, transcriptions, summaries, minutes, CRM data, business card images, OCR results, email bodies, LINE messages, Slack integration data, usage logs, audit logs, and backups are governed by Appendix 2, "Data Retention Policy".

• During the term of use of the Service, Subscribers may export User Data within the scope of the features provided by the Company.

• After termination of the agreement, the Company will provide the Subscriber with a 30-day data export period; provided, however, that the Company may restrict export where there are reasonable grounds such as laws and regulations, security, unpaid amounts, disputes, or verification of authority.

• After termination of the agreement, the Company will complete the deletion of User Data within 90 days, except for information that must be retained for legitimate reasons such as laws and regulations, accounting, tax, dispute handling, prevention of unauthorized use, security, audit logs, and backups.

• Backup data is retained on a 35-day rotation and is deleted sequentially thereafter.

• Audit logs are retained for a maximum of 400 days for security, legal compliance, prevention of unauthorized use, internal control, and dispute handling.

• AI Features do not perform automatic deletion; the deletion, irreversible deletion, or purging of important data is subject to Administrator authority, confirmation procedures, audit logs, and other conditions prescribed by the Company.

Article 20 (Intellectual Property Rights)

• All intellectual property rights relating to the Service, software, programs, API, UI, UX, designs, logos, trademarks, documentation, know-how, algorithms, databases, templates, prompts, workflows, and everything else relating to the Service belong to the Company or the rightful holder.

• The Company grants Subscribers and Users a non-exclusive, non-transferable, non-sublicensable right to use the Service in accordance with these Terms and the Individual Agreement.

• Subscribers and Users shall not copy, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works from, resell, lend, or sublicense the Service or any part thereof, or use it for the development of a competing service.

• Rights in User Data belong to the Subscriber, the User, or the rightful holder, as provided in Article 9.

• With respect to AI Output, the Company permits Subscribers and Users, to the extent permitted by law, to use it for business purposes at their own responsibility; provided, however, that the Company does not warrant that AI Output does not infringe the rights of third parties, that exclusive rights arise for the Subscriber or User, or that identical or similar output will not be generated for other Users.

• With respect to feedback, suggestions, requests, bug reports, improvement proposals, and other opinions provided by Subscribers or Users to the Company, the Company may freely use, improve, publish, and commercially exploit them without payment of consideration.

• Subscribers and Users shall not use "Aitane", "アイタネ", or other trademarks, logos, or service names of the Company without the Company's prior written consent; provided, however, that this does not apply to displays necessary for the normal use of the Service.

Article 21 (Prohibited Acts)

Subscribers and Users shall not engage in any of the following acts in using the Service:

• Acts that violate laws and regulations, court orders, dispositions of administrative agencies, or public order and morals

• Acts that constitute or facilitate criminal acts, fraud, unauthorized access, illegal solicitation, or unlawful sales activities

• Acts that infringe the Personal Information, confidential information, trade secrets, copyrights, trademark rights, privacy, portrait rights, or other rights of third parties

• Acts of audio recording, video recording, transcribing, or summarizing without notice to or consent of meeting participants

• Acts of sending junk mail, spam, excessive sales contact, impersonation, false representation, illegal advertising, or ignoring unsubscribe requests

• Acts of generating, sending, or storing content that is discriminatory, harassing, defamatory, threatening, obscene, violent, anti-social, unlawful, or inappropriate

• Acts of improperly acquiring, storing, transmitting, or publishing authentication credentials, API keys, access tokens, Personal Information, or confidential information

• Acts of attempting prompt injection, improper manipulation of model behavior, extraction of system prompts, circumvention of security controls, or privilege escalation

• Acts that place an excessive load on the Service or Third-Party Services

• Acts of using the Service by means of bots, scraping, crawling, automation tools, or other methods not permitted by the Company

• Reverse engineering, vulnerability probing, penetration testing, unauthorized publication of benchmark results, or use for the purpose of developing competing products

• Acts of circumventing or abusing per-plan limits, daily limits, sending limits, capacity limits, recording retention periods, or other restrictions

• Acts that interfere with the provision, operation, maintenance, or security of the Service

• Acts that cause disadvantage, damage, or nuisance to the Company, other Subscribers, Third-Party Service providers, or other third parties

• Provision of benefits to Anti-Social Forces, transactions with Anti-Social Forces, or acts equivalent thereto

• Acts of reselling, re-providing, lending, sharing, or white-labeling the Service to third parties without the Company's prior consent

• Any other acts that the Company deems inappropriate

Article 22 (Suspension, Restriction, and Termination)

(1) Violation of these Terms or an Individual Agreement (2) Delay in payment of usage fees or other obligations (3) Falsehoods in registered information (4) Existence of a security risk (5) Receipt of a claim from a third party alleging infringement of rights, unlawful acts, nuisance, or otherwise (6) Request for action from laws and regulations, a court, an administrative agency, or a Third-Party Service provider (7) The Company determines that the Subscriber or User is, or has a relationship with, Anti-Social Forces (8) The Company otherwise determines that continued provision of the Service is inappropriate

• If the Company determines that a Subscriber or User falls under any of the following, the Company may, without prior notice, suspend all or part of the Service, restrict features, suspend external transmissions, restrict data access, suspend accounts, suspend Workspaces, terminate the service agreement, or take other necessary measures:

• Even if a Subscriber or User suffers damage as a result of the measures under the preceding paragraph, the Company shall not be liable except where caused by the Company's willful misconduct or gross negligence.

• If a Subscriber materially breaches these Terms, the Company may immediately terminate the service agreement with that Subscriber.

• Even after termination of the agreement or suspension of use, the Subscriber is not released from usage fees, charges, damages, or other obligations that have already accrued or remain unperformed.

Article 23 (Maintenance, Failures, and Service Changes)

(1) When performing system maintenance, inspection, updates, migration, or backups (2) When a failure, defect, security incident, or communication failure occurs (3) When a failure or specification change occurs in a Third-Party Service, cloud service, telecommunications line, payment service, LLM service, or external API (4) When an earthquake, fire, power outage, disaster, infectious disease, war, riot, labor dispute, change in law, administrative guidance, or other force majeure event occurs (5) When action is requested by laws and regulations, a court, an administrative agency, or a third party (6) When the Company otherwise deems it necessary

• The Company may suspend, interrupt, restrict, or change the provision of all or part of the Service in the following cases:

• When performing planned maintenance, the Company will endeavor to give prior notice to a reasonable extent; provided, however, that this does not apply in cases of emergency.

• The Company does not guarantee the continuous provision, uninterrupted operation, absence of failures, recovery time, or data integrity of the Service.

Article 24 (SLA and Support)

• The Company will endeavor to maintain stable operation of the Service through commercially reasonable efforts.

• For Free and Standard, no individual uptime guarantee or service credits are provided.

• For Business, 24-hour inquiry acceptance is provided; provided, however, that the target is initial response within 24 hours, and resolution within 24 hours is not necessarily guaranteed.

• For Enterprise, 24-hour inquiry acceptance, initial response targets for critical failures, a dedicated contact point, uptime targets, recovery targets, whether service credits apply, and other SLA conditions are set forth in the Individual Agreement.

(1) Planned maintenance (2) Emergency maintenance (3) Events caused by the Subscriber's or User's environment, settings, operations, permissions, or authentication credentials (4) Events caused by Google, Microsoft, Slack, LINE, Zoom, Stripe, Recall.ai, LLM services, or other Third-Party Services (5) Force majeure, legal compliance, or security response (6) The Free plan, free trials, or beta features

• The Company excludes from the SLA any suspension, delay, failure, data loss, or unavailability caused by the following:

Article 25 (Cancellation)

• Subscribers may cancel a paid plan of the Service by the method prescribed by the Company.

• Cancellation methods are the administration console, the Stripe Customer Portal, a form designated by the Company, email, the Individual Agreement, or other methods prescribed by the Company.

• If a monthly or annual contract is cancelled mid-term, the effective date of cancellation, daily or monthly prorated refunds, and whether use is possible until the end of the term are governed by the price list, the administration console, or the Individual Agreement.

• Unless the Company separately specifies otherwise, usage fees already paid by the Subscriber are non-refundable; provided, however, that this does not apply where laws and regulations or an Individual Agreement provide otherwise.

• After cancellation, the Subscriber's Workspace may be moved to the Free plan, placed in a suspended state, or become subject to deletion.

• Data export and deletion after cancellation are governed by Article 19 and Appendix 2.

Article 26 (Confidentiality)

• Subscribers, Users, and the Company shall treat as confidential information all technical, sales, business, financial, and other non-public information disclosed by the other party in connection with the use or provision of the Service, and shall not disclose or leak such information to third parties without the prior consent of the other party.

(1) Information that was publicly known at the time of disclosure (2) Information that became publicly known after disclosure through no fault of the receiving party (3) Information that the receiving party lawfully possessed before disclosure (4) Information lawfully obtained from a third party with proper authority without an obligation of confidentiality (5) Information independently developed or obtained without reference to the confidential information

• Notwithstanding the preceding paragraph, the following information is not included in confidential information:

• The receiving party may disclose confidential information to the minimum extent necessary when disclosure is required by laws and regulations, a court, an administrative agency, a financial instruments exchange, or another public authority; provided, however, that it will endeavor, to the extent permitted by law, to notify the other party in advance or afterward.

• The obligations under this Article survive for three years after termination of the service agreement; provided, however, that with respect to Personal Information, trade secrets, and unpublished technical information, they survive until such information loses its confidentiality.

Article 27 (Disclaimer of Warranties)

(1) That the Service will be available at all times (2) That there are no failures, defects, errors, or vulnerabilities (3) That data will not be lost, damaged, or leaked (4) That AI Output, transcriptions, summaries, minutes, analyses, suggestions, and email drafts are accurate, complete, current, lawful, and non-infringing (5) That the Service is fit for the particular purposes of the Subscriber or User (6) That sales results, revenue increases, deal closures, operational improvements, cost reductions, or other specific outcomes will be achieved (7) That integration with Third-Party Services will continue (8) That the Service will not be affected by failures, specification changes, account suspensions, or API restrictions of Third-Party Services

• The Company does not warrant the following with respect to the Service, whether expressly or impliedly:

• Subscribers and Users shall use the Service at their own responsibility and judgment.

• Subscribers and Users shall not rely solely on AI Output for important decisions, conclusion of contracts, customer service, legal, tax, medical, recruiting, personnel evaluation, or other decisions with significant impact, and shall, as necessary, have such matters confirmed by experts or responsible persons.

Article 28 (Damages and Limitation of Liability)

• Where the Company is liable to a Subscriber or User for damages in connection with the Service, the Company's liability is limited to ordinary and direct damages, except where caused by the Company's willful misconduct or gross negligence.

• Except where caused by the Company's willful misconduct or gross negligence, the Company shall not be liable for lost profits, indirect damages, special damages, incidental damages, consequential damages, loss of business opportunities, damage to reputation, data loss, or damages arising from claims by third parties.

• The maximum amount of the Company's liability for damages to a Subscriber that uses the Service as a corporation, organization, or business is the total amount of usage fees for the Service actually paid by that Subscriber to the Company during the 12 months immediately preceding the occurrence of the damage.

• In the case of the Free plan or a free trial, the maximum amount of the Company's liability for damages is 10,000 yen; provided, however, that this does not apply where such a limitation of liability is not permitted by law.

• Where an individual User qualifies as a consumer under the Consumer Contract Act, this Article applies to the extent that it is not rendered void by the Consumer Contract Act or other mandatory laws. This Article does not exempt or limit the Company's liability for willful misconduct or gross negligence, nor does it entirely exempt the Company's liability for slight negligence.

• If the Company incurs damages, costs, claims, administrative proceedings, dispute handling, or attorneys' fees arising from a Subscriber's or User's violation of these Terms, inappropriate use of the Service, infringement of third-party rights, violation of laws and regulations, violation of Third-Party Service terms, external transmissions, audio or video recording, or handling of Personal Information, the Subscriber shall indemnify the Company therefor.

Article 29 (Notices)

• Notices from the Company to Subscribers or Users are given by posting on the Service, notification in the administration console, sending to the registered email address, posting on the Company's website, or other methods that the Company deems appropriate.

• Notices under the preceding paragraph take effect when the Company posts them on the Service or sends the email; provided, however, that material changes take effect from the effective date separately prescribed by the Company.

• Subscribers and Users shall keep their registered email address and other contact information up to date at all times.

Article 30 (Amendment of These Terms)

(1) Where the amendment conforms to the general interests of Subscribers and Users (2) Where the amendment does not contradict the purpose of these Terms and is reasonable in light of the necessity of the amendment, the appropriateness of the amended contents, the contents of the amendment, and other circumstances (3) Where there is a change in law, administrative guidance, a specification change of a Third-Party Service, a security need, a functional change, or a business need

• The Company may amend these Terms in the following cases:

• When amending these Terms, the Company will notify or publish the amended contents, the effective date, the reason for the amendment, and other necessary matters by the method prescribed by the Company.

• Material amendments will, in principle, be notified at least 30 days prior to the effective date; provided, however, that this does not apply in cases of legal compliance, security response, specification changes of Third-Party Services, emergency response, or other unavoidable circumstances.

• If a Subscriber or User uses the Service on or after the effective date of the amended Terms, they are deemed to have agreed to the amended Terms.

• If a Subscriber does not agree to the amended Terms, the Subscriber shall cancel the Service.

Article 31 (Exclusion of Anti-Social Forces)

• Subscribers, Users, and the Company represent and warrant that neither they nor their officers, employees, or beneficial owners are Anti-Social Forces, and that they have no relationship with Anti-Social Forces.

• Subscribers, Users, and the Company shall not provide benefits to, lend their names to, provide funds to, provide conveniences to, or otherwise be involved in any way with Anti-Social Forces.

• If a party violates this Article, the other party may terminate the service agreement or Individual Agreement without any demand.

• Even if the violating party suffers damage as a result of termination under the preceding paragraph, the terminating party shall not be liable.

Article 32 (Assignment of Rights and Obligations)

• Subscribers and Users shall not assign, transfer, pledge as security, or otherwise dispose of their status, rights, or obligations under these Terms or the service agreement to third parties without the Company's prior written consent.

• Where the Company transfers the business relating to the Service to a third party through business transfer, company split, merger, business succession, or other corporate reorganization, the Company may transfer its status, rights, and obligations under these Terms or the service agreement, as well as User Data, registered information, and contract information, to the successor.

Article 33 (Force Majeure)

The Company shall not be liable for delays, suspensions, interruptions, or inability in the provision of the Service, data loss, or other damages arising from natural disasters, earthquakes, fires, power outages, communication failures, cloud failures, Third-Party Service failures, changes in law, administrative dispositions, war, terrorism, riots, infectious diseases, labor disputes, cyberattacks, suspension of external APIs, or other causes beyond the Company's reasonable control.

Article 34 (Severability)

Even if any provision of these Terms or any part thereof is determined by law or a court to be invalid, unlawful, or unenforceable, the other provisions of these Terms and the remainder of such provision shall continue in full force and effect.

Article 35 (Entire Agreement)

These Terms, Individual Agreements, and the various policies that the Company publishes or presents in connection with the Service constitute the entire agreement among the Subscriber, Users, and the Company concerning the use of the Service, and supersede any prior oral or written agreements, explanations, proposals, and materials; provided, however, that this does not apply where an Individual Agreement expressly provides otherwise.

Article 36 (Language)

The Japanese version of these Terms is the authoritative text. Even if an English version or other translated version of these Terms is prepared, in the event of any inconsistency or conflict between the Japanese version and the translated version, the Japanese version shall prevail.

Article 37 (Governing Law and Jurisdiction)

• These Terms and the service agreement for the Service are governed by and construed in accordance with the laws of Japan.

• In the event of a dispute among the Subscriber, Users, and the Company concerning these Terms or the Service, the Tokyo District Court shall be the exclusive agreed court of first instance; provided, however, that where the matter falls under the jurisdiction of the Tokyo Summary Court depending on the amount claimed or otherwise, the Tokyo Summary Court shall be the exclusive agreed court of first instance.

Article 38 (Consultation)

For matters not provided for in these Terms or where doubts arise regarding the interpretation of these Terms, the Subscriber, Users, and the Company shall consult in good faith and seek a resolution.

Article 39 (Contact Information)

The contact information for matters relating to the Service, these Terms, billing, Personal Information, security, and legal notices is as follows. Business name: Aitane Inc. Representative: Junichiro Aita, Representative Director Address: 6F Kudanshita Tokyu Shin-Sakura Building, 1-3-3 Kudankita, Chiyoda-ku, Tokyo 102-0073, Japan Telephone: 03-6682-2174 Support contact: support@aitane.co.jp Billing and accounting contact: invoices@aitane.co.jp Legal and security contact: support@aitane.co.jp Business hours: Weekdays 10:00–18:00 (JST). However, inquiries for Business and Enterprise are accepted 24 hours a day.

Appendix 1: Pricing Plans and Usage Limits

Appendix 2: Data Retention Policy

Enacted: May 12, 2026