This English translation is provided for reference only. In the event of any discrepancy, the Japanese version shall prevail.
Seller
Aitane Inc.
Person Responsible for Sales
Junichiro Aita
Address
Kudanshita Tokyu Shin Sakura Building 6F, 1-3-3 Kudankita, Chiyoda-ku, Tokyo 102-0073, Japan
Telephone Number
03-6682-2174
Email Address
Support Hours
Weekdays 10:00–17:00 (JST)
Payment Methods
- Credit card
- Bank transfer
- Convenience store payment
Time of Delivery
Within 24 hours after payment is completed, we will inform you by email of how to download or access the product.
Charges Other Than the Product Price
- Fees prescribed for the selected payment method
- Communication charges and other expenses required for Internet connection
Additional Fees
- Shipping fee: Due to the nature of the products and services, no shipping fee is charged.
- Handling fee: For convenience store payment, a fee of JPY 100 is charged.
Time of Payment
Please pay the price by the payment due date. For recurring purchases (subscriptions), the price will be charged monthly or annually from the date of the initial payment.
Sales Price
Displayed on the purchase screen
Returns and Cancellations
Due to the nature of the products, returns cannot be accepted. If you wish to cancel, please contact us by telephone or via the inquiry form within one week of your application.
Mid-Term Termination
- If you wish to cancel a subscription, please contact us by telephone or email at least one month prior to the cancellation.
- Mid-term termination of a service agreement may incur a termination fee depending on the contract terms. Please refer to the terms agreed upon at the time of contracting for details.
Defective Products
If there is a defect in the product, we will respond promptly provided that you contact us within 14 days of delivery.
Suspension of Service Provision Due to Circumstances of the Organizer
If the provision of the Service is suspended or delayed due to force majeure, we will promptly provide information to customers and inform them of the measures to be taken.